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AGORA

e-platform for the Humanities at Hamburg University

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What can I do if problems occur after a CommSy update?

Problems can occur after an updated version of CommSy is released (usually announced on our homepage), but these problems are usually easy to solve. All you have to do is clear the cache and delete the AGORA cookies in your browser settings.

Visit the browser website for instructions on how to do this:

Firefox:
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Google Chrome:
https://support.google.com/accounts/answer/32050?hl=en
Internet Explorer:
http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11
http://windows.microsoft.com/en-US/windows-vista/Delete-temporary-Internet-files
Safari:
https://support.apple.com/kb/PH19214?viewlocale=en_US

 

Note: These instructions might only apply to certain browser versions. If you find that you cannot follow these steps, please contact us with a problem description and include your browser information.